Benefits of the course

1. ITIL best practices are very useful to manage the business effectively.
2.Increases the ability of a professional to identify, plan and support the IT services in a business resulting in Increased productivity, efficiency and effectiveness.
3. It teaches you the best practices on how to increase business productivity effectively
4.It helps to identify and concentrate on highest value activities to help the organization
5.It helps professionals to  measure the performance of IT services which leads to  better customer satisfaction

CHAPTER 1: INTRODUCTION

WHAT IS ITIL^®?

BEST PRACTICE

THE ITIL^® FRAMEWORK

OVERVIEW OF ITIL^® CERTIFICATIONS

SERVICE MANAGEMENT

PROCESSES AND FUNCTIONS

ROLES

CHAPTER 2: SERVICE STRATEGY

PURPOSE, OBJECTIVES, SCOPE AND VALUE OF SERVICESTRATEGY KEY PRINCIPLES

PROCESSES AND ACTIVITIES

TECHNOLOGY CONSIDERATIONS

CHAPTER 3: SERVICE DESIGN

PURPOSE, OBJECTIVES, SCOPE AND VALUE OF SERVICE DESIGN

KEY PRINCIPLES

PROCESSES AND ACTIVITIES

CHAPTER 4: SERVICE TRANSITION

PURPOSE, OBJECTIVES, SCOPE AND VALUE OF SERVICE TRANSITION PROCESSES AND ACTIVITIES

CHAPTER 5: SERVICE OPERATION

PURPOSE, OBJECTIVES, SCOPE AND VALUE OF SERVICE OPERATION KEY PRINCIPLES

PROCESSES AND ACTIVITIES ORGANIZING FOR SERVICE OPERATION

CHAPTER 6: CONTINUAL SERVICE IMPROVEMENT

PURPOSE, OBJECTIVES, SCOPE AND VALUE OF CONTINUAL SERVICE IMPROVEMENT KEY PRINCIPLES

PROCESSES AND ACTIVITIES

REVISION AND DOUBTS

WRAP UP OF THE COURSE

SAMPLE ITIL^® TEST

ITIL FOUNDATION EXAM

DURATION: 60 minutes

Here is a sample for the course completion certificate which you will receive after complete the course. This certificate is widely accepted across industries and will boost your chances to grab the job opportunities.

Mail us at: [email protected] with below details to receive your certificate:

·         Name

·         Course Name

·         Date of Completion

·         Address

Course Certificate