Through this course you will learn about service transition, the goals of service transaction, service asset and configuration, objectives service asset and configuration management etc.
ITIL Intermediate ST :
This course is an online course on Advanced ITIL and provides you understanding about service transition and service operation modules in ITIL. The course is a well-reviewed and well-received one. It generally is rated as a four-star course. ITIL is abbreviated as Information Technology Infrastructure Library and is a bunch of practices intended for IT service management (ITSM) that mainly concentrates on supporting IT services with the needs of business and entrepreneurship. ITIL deals with processes, tasks, checklists, procedures and that too on a rather generalized platform.
Through this course you will learn about introduction to service transition, the goals of service transaction, ITIL service transaction, change management, change assessment, change evaluation, change management implementation, ITIL KPI’s change management, change management matrix, change management objectives, change RACI matrix, change management objective, activities of service asset and configuration management, CMDB complete flow diagram, configuration item, service asset and configuration, objectives service asset and configuration management.
Next section deals with service asset and configuration wherein you will learn about service asset and configuration introduction, data integration layer, definitive media library, release and deployment objective in detail, service asset and configuration objective, objective of release and deployment management, service validation and testing, knowledge management, evaluation, purpose of knowledge management, value to knowledge management, value of knowledge database with business case, value to the organization of knowledge management, service knowledge management system, knowledge processing layer, performance management, information integration layer, data information sources and tools, transition planning and support.
Target Audience:
This Advanced is open to and caters to the needs of all sorts of professionals, provided you have met certain criteria. The criteria certainly refer to those who have professional expertise and can make the best of the .
The Intermediate modules proffer the best direction pertinent to all types of organizations who provide services to businesses and entrepreneurial ventures.
Pre-requisites:
- 21 contact hours with Accredited Organization.
- Accredited ITIL V3 Foundation certificate in IT Service Management is strongly recommended.
- 2-4 years professional experience working in IT Management Service desirable.
- Minimum 21 hours of personal study.
As this is an advanced course, it is obvious that you need to have upgraded yourself to the level of comprehension required and stipulated here. If you do have the pre-requisites, you can definitely be a notch above the rest and do a great justice to the course.
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Section 1: Service Transition
1 Introduction to Service Transition
2 ‘The Goals of Service Transaction
3 ITIL Service Transaction
4 Change Management
5 Change Assessment
6 Change Evaluation
7 Change Management Implementation
8 ITIL KPIs Change Management
9 Change Management Matrix
10 Change Management Objectives
11 Change RACI Matrix
12 Change Management Objective
13 Activities of Service Asset and Configuration Management
14 CMDB Complete flow Diagram
15 Configuration Item
16 Service Asset and Configuration
17 Objectives Service Asset and Configuration Management
Section 2 Service Asset and Configuration
18 Service Asset and Configuration Introduction
19 Data Integration Layer
20 Definitive Media Library
21 Release and Deployment Objective in Detail
22 Service Asset and Configuration Objective
23 Objective of Release and Deployment Management
24 Service Validation and Testing
25 Knowledge Management
26 Evaluation
27 Purpose of Knowledge Management
28 Value to Knowledge Management
29 Value of Knowledge Database with Business Case
30 Value to the Organisation of Knowledge Management
31 Service Knowledge Management System
32 Knowledge Processing Layer
33 Performance Management
34 Information Integration Layer
35 Data Information Sources and Tools
36 Transition Planning and Support
Here is a sample for the course completion certificate which you will receive after complete the course. This certificate is widely accepted across industries and will boost your chances to grab the job opportunities.
Mail us at: [email protected] with below details to receive your certificate:
- Name
- Course Name
- Date of Completion
- Address
Course Certificate:-
