ITIL Intermediate SD Certification Training:
This course is an online training course on Advanced ITIL and provides you understanding about service transition and service operation modules in ITIL. The course is a well-reviewed and well-received one. It generally is rated as a four-star course. ITIL is abbreviated as Information Technology Infrastructure Library and is a bunch of practices intended for IT service management (ITSM) that mainly concentrates on supporting IT services with the needs of business and entrepreneurship. ITIL deals with processes, tasks, checklists, procedures and that too on a rather generalized platform.
Through this course you will be learning about objectives of service design, goals of service design, scope of service design, value to the business, identifying the service requirements, service design principles, operational level agreement, service design process in detail, processes in ITIL service design, service design coordination in detail, service catalogue management, service level management, service level management sub processes, service acceptance criteria, service level management remaining, RACI of service level management, risk management, RACI of risk management, capacity management sub processes, purpose goals of capacity management, RACI of capacity management, role – responsibilities, value to business cm.
Next you will learn availability management wherein you shall be learning about introduction of availability management, structural representation of availability management, monitoring the services, testing in availability management, various sub processes, maintenance of standard operating procedures, achieving it service excellence, asset and configuration md, more on asset and configuration md, RACI matrix availability m, challenges to availability management, ITSCM support, disaster invocation recovery guidelines and it service continuity strategy.
Target Audience:
This Advanced training is open to and caters to the needs of all sorts of professionals, provided you have met certain criteria. The criteria certainly refer to those who have professional expertise and can make the best of the training.
The Intermediate modules proffer the best direction pertinent to all types of organizations who provide services to businesses and entrepreneurial ventures.
Pre-requisites:
- 21 contact hours with Accredited Training Organization.
- Accredited ITIL V3 Foundation certificate in IT Service Management is strongly recommended.
- 2-4 years professional experience working in IT Management Service desirable.
- Minimum 21 hours of personal study.
As this is an advanced course, it is obvious that you need to have upgraded yourself to the level of comprehension required and stipulated here. If you do have the pre-requisites, you can definitely be a notch above the rest and do a great justice to the course.
For any query call/miss call-
Mob-+918587999769
Section 1 Service Design
1 Objectives of Service Design
2 Goals of Service Design
3 Scope of Service Design
4 Value to the Business
5 Identifying the Service Requirements
6 Identifying the Service Requirements Continue
7 Service Design Principles
8 Service Design Principles Continue
9 Operational Level Agreement
10 Service Design Process in Detail
11 Processes in ITIl Service Design
12 Service Design Coordination in Detail
13 Service Catalogue Management
14 Service Level Management
15 Service Level Management Sub Processes
16 Service Acceptance Criteria
17 Service Level Management Remaining
18 RACI of Service Level Management
19 Risk Management
20 RACI of Risk Management
21 Capacity Management Sub Processes
22 Capacity Management Sub Processes Continued
23 Purpose Goals of Capacity Management
24 RACI of Capacity Management
25 Role – Responsibilities
26 Value to Business CM
Section 2 Availability Management
27 Introduction of Availability Management
28 Structural Representation of Availability Management
29 Monitoring the Services
30 Testing in Availability Management
31 Various Sub Processes
32 Maintenance of Standard Operating Procedures
33 Achieving IT Service Excellence
34 Asset and Configuration MD
35 More on Asset and Configuration MD
36 RACI Matrix Availability M
37 Challenges to Availability Management
38 ITSCM Support
39 Disaster Invocation Recovery Guidelines
40 IT Service Continuity Strategy
