Course Description:-
INTRODUCTION:
Conflict resolution, otherwise known as Reconciliation, is conceptualized as the methods and processes involved in facilitating the peaceful ending of conflict and retribution. Often, committed group members attempt to resolve group conflicts by actively communicating information about their conflicting motives or ideologies to the rest of the group (e.g., intentions; reasons for holding certain beliefs), and by engaging in collective negotiation. Dimensions of resolution, typically parallel the dimensions of conflict in the way the conflict is processed.
Short video lectures, reinforcement quizzes, eGuides, an interactive %27;Ask the Prof%27; feature and Case Animations help you rapidly improve your abilities to resolve conflicts and negotiate good agreements.
WHAT WILL YOU LEARN
- Common types of Conflicts
- Causes of conflict
- Cost of conflict
- Productivity and Values
REQUIREMENTS
- Middle Level Knowledge of English
- Willingness to Learn
- Learning Environment with Computer System and Speakers, Microphone
WHAT AM I GOING TO GET FROM THIS COURSE
- Over 22 lectures and 2 hours of content!
- Learning
- Resolving Conflict
- Managing in Tough Situations
WHAT IS THE TARGET AUDIENCE
- Everyone
- Professionals
- Working Persons
- Entrepreneurs
CONTENT
SECTION 1: Welcome Introduction
- Conflict resolution e Guide
SECTION 2: Types, causes, and costs of conflict
- Introduction to Conflict
- Cost of Conflict
- Common Causes of Conflict
- Productivity and Value
SECTION 3: Common strategies for resolving conflict
- Introduction to Strategy
- Change the Culture and Context
- Identifying Cost, Causes and Improvement
- Acknowledge and Integrate Emotions
- Search Beneath the Surface for Hidden Meaning
SECTION 4: Advanced strategies for resolving conflict
- Learning from Difficult Behavior
- Strategy
- Advanced Strategies for Resolution
- Explore, Resistance, Meditate & Design System
- Power, Rights, and Interests
- Separating People from the Problem
SECTION 5: Power and influence in conflict
SECTION 6: Case Animations
- Conflict Scenario 1
- Conflict Scenario 2
SECTION 7: Additional Resources
- Flow Diagram
- Preparation Worksheet
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