Name: Conflict Management
Price: 999.0 INR

Conflict Management

- 1. Introduction
- 2. Understanding Conflicts
₹ 999.00

M.R.P: 3999.00

Save: 3000.00 (75%)

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Course Details
Course Curriculum
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Course Curriculums

We know the fact that conflicts occur in organizations and kind of unavoidable. However they need to managed well from an organizations perspective as they could become harmful. This course is for you to gain conceptual knowledge of what and how conflicts occur and also what are the types.

Course Description

Conflict in an organization is inevitable. Almost all individuals in an organization face conflicts at some point or the other. However, having a conceptual knowledge of conflicts, indeed helps managers to effectively manage them. From an organizational perspective, it is essential for the managers to know the sources of conflict and plug them at the earliest.

Most of the managers do not carve out proper role folders for their managers, as a result of which their subordinates perform under ambiguities leading to role conflict. The course also outlines the different shades of role conflict. Manager’s task is to stimulate functional conflicts in an organization which would help to improve organizational efficiency. Such types of conflicts are desirable for organization and eventually lead to formation of effective teams.

Managers must develop capability to anticipate situations leading to conflicting situations, based on which, they can adopt an appropriate style of managing them. Among all the styles, “Collaboration” is the most preferred style of conflict management which the managers must strive for. Various departments in an organization have to collaborate with one another to get the job done effectively. For instance, the HR department collaborates with ‘Accounts‘ department and the ‘IT’ department for smooth running of the payroll on a monthly basis.

Frustration, Uncertainties and Interdependence may also lead to conflicting situations and at times certain conflicts can be better resolved through negotiations. To further iron out the issues and concerns, it may become imperative to rope in a third-party to mediate between the aggrieved conflicting parties and arrive at a resolution.

All said and done, whatever be the intensity and nature of conflict (role conflict, goal conflict, etc.) managers must strive for finding out permanent solutions of conflict.

What are the requirements for the Conflict Management in Organizations course?

– Ability to relate to a customer centric thinking

– Intuitive problem solving abilities

– Data Mining ability

– A PC with internet

What am I going to get from this Conflict Management in Organizations course?

– Over 16 lectures and 1 hour of content!

– To study what drives customer behavior at every stage of his lifecycle and henceforth capitalizing on his unique behavior at every time point so as to attract and retain profitable customers as well as make unprofitable customers profitable.

– We will be tracing the entire campaign management system from its origin to the end as well and will also be showing the interaction with the business at each stage.

What is the target audience?

– Students especially ones from the economics , finance and statistics background

– Professionals especially freshers as well as experienced professionals shifting their domains

– Consultants

Curriculum

Section 1: Introduction to Conflicts

1 Understanding Conflicts

2 Sources of Conflicts

3 Sources of Conflicts- Internal Factors

Section 2: Conflicts Types

4 Types of Conflicts

5 Understanding Johari Window