Through this course you will learn about service strategy, service strategy processes, service portfolio management, linkage of financial management and problems related to financial management.
ITIL Intermediate SS Certification Training:
This course is an online training course on Advanced ITIL and provides you understanding about service transition and service operation modules in ITIL. The course is a well-reviewed and well-received one. It generally is rated as a four-star course. ITIL is abbreviated as Information Technology Infrastructure Library and is a bunch of practices intended for IT service management (ITSM) that mainly concentrates on supporting IT services with the needs of business and entrepreneurship. ITIL deals with processes, tasks, checklists, procedures and that too on a rather generalized platform.
Through this course you will learn about introduction to service strategy, service strategy objectives, basic approach to business strategy, value to the business strategy, achieving a balance between opposing strategic dynamic, 4 p’s of strategy, position of service strategy, plan and pattern, process diagram of service strategy, service portfolio management (spv), service portfolio sub-processes, roles and responsibilities of service portfolio management, service financial management diagram, financial management, budgeting, it accounting, types of costs, types of depreciation, implementing charging, linkage of financial management and problems related to financial management.
Demand Management: In this section you will learn about introduction to demand management, , types of demand management, challenges in demand management, service level agreement, control over product availability, organization can streamline approval processes, demand management communication flow, benefits of demand management, business relationship management, purpose of business relationship management, sub-process of BRM and handle customer complaints.
Business Relationship Management : Further you shall learn about monitoring customer complaints, change and improvement with BRM, RACI for BRM, responsibilities in detail, responsibilities of business relationship, RACI matrix for it strategy management for it services, FAQ’s to strategy management.
Target Audience:
This Advanced training is open to and caters to the needs of all sorts of professionals, provided you have met certain criteria. The criteria certainly refer to those who have professional expertise and can make the best of the training.
The Intermediate modules proffer the best direction pertinent to all types of organizations who provide services to businesses and entrepreneurial ventures.
Pre-requisites:
- 21 contact hours with Accredited Training Organization.
- Accredited ITIL V3 Foundation certificate in IT Service Management is strongly recommended.
- 2-4 years professional experience working in IT Management Service desirable.
- Minimum 21 hours of personal study.
As this is an advanced course, it is obvious that you need to have upgraded yourself to the level of comprehension required and stipulated here. If you do have the pre-requisites, you can definitely be a notch above the rest and do a great justice to the course.
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Section 1: Service Strategy
1 Introduction to Service Strategy
2 Service Strategy Objectives
3 Basic Approach to Business Strategy
4 Value to The Business Strategy
5 Achieving a Balance Between Opposing Strategic Dynamic
6 4 P’S Of Strategy
7 Position of Service Strategy
8 Plan and Pattern
9 Process Diagram of Service Strategy
10 Service Portfolio Management (SPV)
11 Service Portfolio Sub-Processes
12 Roles and Responsibilities of Service Portfolio Management
13 Service Financial Management Diagram
14 Financial Management
15 Budgeting
16 IT Accounting
17 Types of Costs
18 Types of Depreciation
19 Implementing Charging
20 Linkage of Financial Management
21 Problems Related to Financial Management
Section 2 Demand Management
22 Introduction to Demand Management
23 PBA in Demand Management
24 Types of Demand Management
25 Challenges in Demand Management
26 Service Level Agreement
27 Control Over Product Availability
28 Organization Can Streamline Approval Processes
29 Demand Management Communication Flow
30 Benefits of Demand Management
31 Business Relationship Management
32 Purpose Of Business Relationship Management
33 Sub-Process of BRM
34 Handle Customer Complaints
Section 3 Business Relationship Management
35 Monitoring Customer Complaints
36 Change and Improvement with BRM
37 RACI for BRM
38 Responsibilities in Detail
39 Responsibilities of Business Relationship
40 RACI Matrix for IT Strategy Management for IT Services
41 FAQ’s to Strategy Management
Here is a sample for the course completion certificate which you will receive after complete the course. This certificate is widely accepted across industries and will boost your chances to grab the job opportunities.
Mail us at: [email protected] with below details to receive your certificate:
- Name
- Course Name
- Date of Completion
- Address
Course Certificate:-
