Detailed Course Description
eUniversity courses are created by real-world experts for real world professionals. This is an interactive multimedia course, combining animated text, videos & professional voiceover, that will keep learners engaged throughput the learning process. There are periodic “check for understanding” to ensure that learners fully understand the course material. There is an assessment at the end of the course. Learners can make unlimited number of attempts for the assessment. Completing the course & successfully passing the assessment will lead to a “Certificate of Completion”.
Course curriculum
"This course provides in-depth learning on this course. This course will cover the following topics.
1.Conflict and the organization
a. What is a conflict?
b. Types of conflict within organizations
2. Sources of organizational conflict
a. Sources of organizational conflict
b. Impact on the organization
3. Perspectives on conflict within organizations
a. Perspectives on conflict within organization
4. Conflict Resolutions Roles
a. Conflict Resolution Roles
5. Conflict Handling strategies
a. Conflict Handling strategies
b. Assumption of win / win
6. Complaint Handling styles
a. Conflict handling Styles
7. Conflict outcomes
a. Conflict outcomes
8. Handling conflict
a. Encourage Honesty and Openness
b. Be clear on Your Position
c. Involve all Stakeholders
d. Focus on shared Goals"
Benefits of the course
"1. Understand the relationship between conflict and the organization
2. Identify sources and types of organizational conflict
3. Appreciate different perspectives on conflict within the organization.
4. Employ various conflict handling strategies and styles
5. Identify conflict outcomes to the organization"
USP of the course
This is an interactive multimedia course, combining animated text, videos & professional voiceover, that will keep learners engaged throughput the learning process. There are periodic “check for understanding” to ensure that learners fully understand the course material. There is an assessment at the end of the course. Learners can make unlimited number of attempts for the assessment. Completing the course & successfully passing the assessment will lead to a “Certificate of Completion”.
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