eUniversity courses are created by real-world experts for real world professionals. This is an interactive multimedia course, combining animated text, videos & professional voiceover, that will keep learners engaged throughput the learning process. There are periodic “check for understanding” to ensure that learners fully understand the course material. There is an assessment at the end of the course. Learners can make unlimited number of attempts for the assessment. Completing the course & successfully passing the assessment will lead to a “Certificate of Completion”.

Course Objectives:

1. The best practices to be practiced in customer service.
2. Basics of upselling menu items.
3. An also learn the techniques to increase the sales through good customer service

Topics Covered:

The best practices to be practiced

• Upselling Basics
• Upselling the entree
• Upselling Desert
• Upselling v/s Cross Selling v/s  Suggestive Selling
• Professionalism in up selling
• How do you express yourself?

Basics of up selling

• Listen and respond
• Focus on providing maximum value
• Pay close attention

Techniques to increase sales

• Case study

Benefits of the Course

1. The best practices to be practiced in customer service.

2. Basics of upselling menu items.

3. An also learn the techniques to increase the sales through good customer service

USP of the Course

This is an interactive multimedia course, combining animated text, videos & professional voiceover, that will keep learners engaged throughput the learning process. There are periodic “check for understanding” to ensure that learners fully understand the course material. There is an assessment at the end of the course. Learners can make unlimited number of attempts for the assessment. Completing the course & successfully passing the assessment will lead to a “Certificate of Completion”.

For any query call/miss call-

Mob-+918587999769

Here is a sample for the course completion certificate which you will receive after complete the course. This certificate is widely accepted across industries and will boost your chances to grab the job opportunities.

Mail us at: [email protected] with below details to receive your certificate:

• Name
• Course Name
• Date of Completion
• Address

Course Certificate :-