Detailed Course Description

eUniversity courses are created by real-world experts for real world professionals. This is an interactive multimedia course, combining animated text, videos & professional voiceover, that will keep learners engaged throughput the learning process. There are periodic “check for understanding” to ensure that learners fully understand the course material. There is an assessment at the end of the course. Learners can make unlimited number of attempts for the assessment. Completing the course & successfully passing the assessment will lead to a “Certificate of Completion”.

Course Objectives:

• Understand and implement good hospitality etiquettes while interacting with customers and colleagues
• Know and use the non-verbal communication to your advantage while dealing with guests and colleagues.
• Learn and maintain proper postures.
• Understand the importance of correct behaviors and use those for creating positive impressions.

Topics Covered:

Non-verbal Communication

• Body language
• Facial Expressions
• Distance
• Postures

Behavior

• Courteous Behavior
• Anticipating customer needs
• Treating customers and colleagues in a right manner
• Treating outside customers in the right manner

Benefits of the course

"1. Understand and implement good hospitality etiquettes while interacting with customers and colleagues

2. Know and use the non-verbal communication to your advantage while dealing with guests and colleagues.

3. Learn and maintain proper postures.

4. Understand the importance of correct behaviors and use those for creating positive impressions.

USP of the Course

This is an interactive multimedia course, combining animated text, videos & professional voiceover, that will keep learners engaged throughput the learning process. There are periodic “check for understanding” to ensure that learners fully understand the course material. There is an assessment at the end of the course. Learners can make unlimited number of attempts for the assessment. Completing the course & successfully passing the assessment will lead to a “Certificate of Completion”.

For any Query call

Mob:- 08587999769

Here is a sample for the course completion certificate which you will receive after complete the course. This certificate is widely accepted across industries and will boost your chances to grab the job opportunities.

Mail us at: [email protected] with below details to receive your certificate:

• Name
• Course Name
• Date of Completion
• Address